Shipping and Returns
SHIPPING
Shipping is available within Australia only at the flat rate of $10 on all orders. Express is available for $20. Orders over $300 will receive free shipping*. Shipping is estimated to take 3 - 7 working days. We also offer Click & Collect.
*Free shipping not valid during other promotional offers.
Due to the volume of online orders, orders will be packed in order of receiving them. We pride ourselves on personalising each order with handwritten thank-you notes and samples, so please be patient as we pack your goodies with love and care. We strive to have all orders packed on the same day, although it may take a little longer during the sale periods. The Express Shipping option means express shipping once your package is in Australia Post's possession, it does not mean that your order will be express packed as a priority.
The studio is closed on Monday of each week, orders made over the weekend and including Monday will be handled first thing Tuesday morning of each week.
RETURNS
If you are not happy with your purchases, we will happily exchange or issue a store credit within 14 days with proof of purchase.
If you change your mind on a product, you are responsible for the cost of return delivery back to CULT COSMETICA. We encourage the use of tracked shipping as we cannot take responsibility for unreceived return items. If your item arrives faulty or damaged, CULT COSMETICA will happily cover the cost for postage and replacement.
Returns can be made via mail or in store to:
CULT COSMETICA
828A Beaufort Street, Inglewood WA 6052
Please contact us at hello@cultcosmetica.com.au to arrange a return or for more information.
CLICK & COLLECT
Local customers are welcome to order online and pick up their online orders from our Inglewood retail store. Select the Free Click & Collect shipping method at checkout.
Our address is 828A Beaufort Street, Inglewood WA 6052.
Please use this as your shipping address when checking out. You will be notified when your items are ready for collection.
xx
CC